Privacy Policy

Effective Date:  July 1, 2025
Applies to: www.hearingempowered.ca
Owned and operated by: Best Ever Lifestyle Guide Inc.

Introduction

Hearing Empowered (“we,” “us,” or “our”) is a project of Best Ever Lifestyle Guide Inc., based in British Columbia, Canada. We are committed to protecting your privacy and complying with British Columbia’s Personal Information Protection Act (PIPA) and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or interact with www.hearingempowered.ca (the “Website”). By accessing or using this Website, you acknowledge and agree to the practices described below.

Ownership

This Website is owned and operated by Best Ever Lifestyle Guide Inc. All privacy practices outlined here are consistent with those applied on www.bestever.guide, and your use of either site is covered by this policy.

Scope of This Policy

This Privacy Policy applies to personal information collected:

  • On this Website
  • In email, text, or other electronic communications between you and this Website
  • Through referral or contact forms submitted by users
  • Via cookies, analytics tools, and digital advertising platforms

It does not apply to information collected by third-party websites, clinics, or advertisers you may be referred to through this platform. Please review their own privacy policies before submitting personal information.

Important Note on Health Information

Hearing Empowered is not a healthcare provider. We do not collect or store medical records, audiograms, or protected health information (PHI) under any provincial or federal health privacy legislation.

Please do not submit sensitive medical information through this Website. If you are connected with a clinic, they will handle your health data directly and in accordance with their own professional and legal obligations.

Information We Collect

We may collect the following types of information:

Personal Information
Information that can identify you directly or indirectly, including:

  • Name
  • Email address
  • Phone number
  • City or region
  • IP address
  • Website interaction details
  • Any other information you voluntarily provide through forms or contact submissions

Non-Personal Information

  • Browser type, operating system, device type
  • Page views, clickstream data, and search terms
  • Aggregated analytics data that does not identify individuals
  • We do not knowingly collect personal information from users under the age of 13.

How We Collect Information

We may collect your information through:

  • Direct submissions via contact forms
  • Newsletter sign-ups or campaign entries
  • Cookies and tracking pixels (e.g., Meta Pixel, Google Analytics)
  • Engagement with digital ads or sponsored content
  • Publicly available sources or third-party platforms used to deliver services

How We Use Information

We use your information to:

  • Respond to your inquiries or connect you with an independent hearing care provider
  • Deliver educational, promotional, or hearing-related content
  • Operate and measure digital advertising campaigns across platforms (social, search, display, retargeting)
  • Analyze Website usage to improve performance and user experience
  • Fulfill legal, regulatory, or security obligations

If you choose to subscribe or opt in, we may send you newsletters or promotional messages. You can unsubscribe anytime using the link provided in those emails.
We may also send you updates or promotional messages if you opt in. You can unsubscribe at any time using the link provided in those emails.

Behavioural Advertising and Retargeting

We may use third-party advertising tools, including Meta, Google, and programmatic ad networks, to display ads that are relevant to your interests. These tools help us show ads to people who have previously visited our Website or interacted with our content.

Advertising platforms use cookies or similar technologies to recognize your browser or device, collect information about your visit, and serve ads that may be of interest to you. We do not share any personally identifying information with these platforms beyond what is necessary to deliver or measure ads.

You can learn more about these practices or opt out through the Digital Advertising Alliance of Canada’s Opt-Out Tool at www.youradchoices.ca 

Your Choices

You can control how your information is used for advertising and analytics:

  • Adjust your browser settings to block or delete cookies.
  • Opt out of interest-based advertising at www.youradchoices.ca
  • Withdraw your consent to tracking by contacting us at [email protected]

If you withdraw consent, essential cookies required for basic site functionality may still operate, but tracking for advertising will stop.

Disclosure of Information

We may disclose your information to:

  • Contractors and service providers who support our Website and campaigns
  • Third-party ad platforms (e.g., Google Ads, Meta) for interest-based advertising
  • Clinics you explicitly request to be connected with (upon consent)
  • Legal or regulatory bodies, as required by law

A successor entity in the event of a merger or reorganization

We do not sell or rent your personal information.

Cookies and Analytics

We use cookies and tracking technologies to:

  • Understand how visitors use our site
  • Customize user experience
  • Deliver and measure advertising effectiveness
  • You can control or disable cookies in your browser settings. For more info or to opt out of behavioural tracking, visit the Digital Advertising Alliance of Canada Opt-Out Tool.

Non-essential cookies (used for advertising or analytics) are only activated after you provide consent through our cookie banner or settings. You can manage or disable cookies at any time through your browser.

Data Storage and International Transfers

Your information may be stored on servers outside Canada (e.g., U.S.-based ad or email platforms). We take steps to ensure any third-party providers meet Canadian privacy standards, but your information may be subject to foreign laws in those jurisdictions.

Data Security

We implement physical, administrative, and technical safeguards to protect your information. However, no method of online transmission or storage is completely secure.

Access, Correction, and Withdrawal of Consent

You may request to:

  • Review or correct your personal information
  • Withdraw your consent to receive marketing emails
  • Request deletion of your data (subject to legal retention obligations)

To make any of these requests, contact us at:
📧 [email protected]

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy or to comply with legal obligations. We may retain anonymized data for statistical or business use.

Third-Party Websites

This Website may contain links to external clinics, brand partners, or other third-party sites. We are not responsible for their privacy practices. Always review their privacy policies before sharing information.

Changes to This Policy

We may update this Privacy Policy from time to time. The “Effective Date” at the top of this page reflects the latest revision. Continued use of the Website after changes means you accept the updated terms.

Contact Us

If you have questions or concerns about this policy or our privacy practices, please contact:

Privacy Officer
Best Ever Lifestyle Guide Inc.
📧 [email protected]
🌐 https://www.hearingempowered.ca